Lights Out

Occasionally customers experience lighting outages with their landscape lighting and it usually can be fixed with a push of a button.  The following are a few suggestions to use in the event you experience a lighting outage. 

 1.      Is it wet outside?  If it has rained or your sprinklers have been on, this can trip the GFCI (Ground Fault Circuit Interrupter) outlets.  For your safety, GFCIs are designed to trip at 100% humidity or wetter.  Wait until the conditions have dried up and then reset the GCFI outlets.

a.      To reset the outlets, first check the outlet where the lights are plugged in.   If it is a GFCI outlet it will have two buttons in the middle, the one on top is red and it is the reset button.  If the button is popped out, press it down to reset it. 

b.      If this didn’t fix the problem or if the outlet where they lights are plugged in is not a GFCI outlet, you need to check for other GFCI outlets in your home.  GFCI outlets can usually be found in wet areas of your home such as the kitchen, bathrooms, garage and outside.  If a GFCI outlet has been tripped somewhere else in your home, it can be affecting the lights (even if they aren’t plugged directly into the outlet where the GFCI is tripped).  So look for other GFCI outlets in your home and if the red button has popped up, reset it by pressing it down.

c.       If you have found GFCI outlets that have been tripped but they won’t reset when pressed, you will need to continue to step #2 below.  Otherwise, proceed to step #3.

2.      Locate your circuit breaker box, most often located in a garage.   Look at the individual breaker and reset any that have been been tripped.  You can tell if the breaker has been tripped because it will be in the middle.  To reset it you need to flip it to the off side and then over to the on side.  Once you have reset the breakers, go back to step #1 and reset the GFCI outlets. 

               a.      If you find that no breaker has been tripped in the circuit box but you are still unable to reset your GFCI outlets, it is likely that the receptacle will need to be replaced.

3.      The lights are likely to be on a timer.  If you have experienced a tripped GFCI or breaker than your timer may need to be reset with the correct time.  Please set the correct the time and check the on/off settings.   Check the lights again when the timer is in the “on” program.

  If you have tried all the steps above and are still having problems, please call us at 210-657-7737   and we will be happy to assist you.